Suncorp offers all Repairers (whether or not they are part of our Recommended Repairer Scheme) access to our online ARNIE system providing you the ability to submit invoices electronically to minimise paperwork and avoid unnecessary delays.
Where invoices received directly match an authorised quote, in most cases payment will be made within:
- 14 days when submitted via the ARNIE system
- 30 days for all other invoices submitted
To avoid payment delays please ensure that invoices comply with the general terms and conditions outlined in the repair authority and that they correspond to the authorised amount.
If these amounts do not match, all supplementary amounts must be approved by a Suncorp assessor to ensure the most efficient payment process is offered.
For enquiries relating to Repairer payments, please contact the Repairer Payment Hotline on 1300 137 826.
