Banking - Frequently Asked Questions

Banking

 

Here are the most common areas our customers ask us questions about. It's important to us that we answer all your questions so you feel comfortable with any decisions you make. If you have a question that we haven't covered here, please email us.

 
How do I open an account? Applying for a Suncorp everyday banking, savings or investment account is easy.
How do I Switch to Suncorp? Suncorp Quick Switch helps you easily inform others about the change to your banking details.
Internet Banking Top 10 FAQ’s The top 10 most frequently asked questions about Suncorp Internet Banking.
Mobile Phone Banking FAQ’s The most frequently asked questions about Mobile Phone banking.
Suncorp Security Tokens The most frequently asked questions about Suncorp Security tokens.
What is the 100 Point ID check? Under the Financial Transaction Reports Act 1988 we are required to obtain suitable identification from you before we can open an account. The 100 point Check is based on allocating points between 25 and 100 to certain identification documents. For you to be sufficiently identified you must present documents with a minimum total value of 100 points.
What is Premier Service? Suncorp Premier Service offers a truly personal service, designed to help you achieve your financial and lifestyle aspirations.
How does Suncorp protect my assets? At Suncorp we use industry standard security technology and practices to optimise your security for Internet Banking and to protect your account from any unauthorised access and inconvenience.
eOptions FAQ’s Here are the most common questions our customers ask us about eOptions.
flexiRate FAQ’s Here are the most common questions our customers ask us about flexiRates.
 
 
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Contact Us. Call us on 13 11 55. BSB: 484-799 for all Suncorp branches.
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